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Warehouse Operation Standard

Effective from May 2026,all warehouse operations and dispatch management for WheelsAPE.com are officially operated and managed by PNPL® Warehouse Management.

WheelsAPE.com no longer directly manages daily warehouse operations, dispatch scheduling, pickup handling, or warehouse processing activities.

To maintain stable warehouse operations and provide efficient and consistent service standards, the following warehouse operation policies apply to all Melbourne warehouse dispatch and pickup orders.

1. Warehouse Pickup Schedule

Monday - Friday

Morning: 10:00 AM - 12:00 PM

Afternoon: 1:00 PM - 4:00 PM

All customers are encouraged to arrange pickups within the designated warehouse operating hours.

2. Standard Order Processing Policy

Orders submitted after the warehouse cutoff time may automatically move to the next available processing schedule.

Non-Standard / Same-Day Urgent Orders:

  • A $20 urgent handling fee per order may be charged by PNPL® Warehouse Management.

3. Warehouse Onsite Payment

Wholesale Customers:

Payment before pickup is strongly recommended.

Onsite payment orders may require:

  • Additional invoice and payment verification.

  • A minimum of 45+ minutes of system processing time.

4. Warehouse Service Commitment

WheelsAPE.com is committed to maintaining:

  • Stable warehouse operations.

  • Efficient dispatch handling.

  • Consistent processing standards.

  • Fair order management procedures.

We kindly ask all customers and dealers to arrange order timing accordingly to help maintain efficient and reliable warehouse service operations.

5. Released Order Storage & Delayed Dispatch Policy

To ensure fair and efficient use of warehouse capacity, all orders that have been released and are ready for dispatch are subject to the following storage policy.

Release for Dispatch Date

The "Release for Dispatch Date" is the date on which an order has been released and is ready for pickup, delivery, or dispatch in accordance with the customer's account terms.

The storage period is independent of payment status.

Whether an order has already been paid for or the customer operates under approved credit terms, once the order has been released and is available for dispatch, the storage period will commence.

7-Day Free Storage Period

Customers are provided with 7 calendar days of free storage from the Release for Dispatch Date.

Customers are expected to arrange pickup or dispatch within this period.

Storage Occupancy Charges

If an order remains in the warehouse after the 7-calendar-day free storage period, storage occupancy charges will apply from Day 8:

  • Days 1-7: Free.

  • Days 8-14: 0.5% of the invoice value per day.

  • Days 15-30: 0.75% of the invoice value per day.

  • Day 31 onwards: 1% of the invoice value per day.

A minimum storage occupancy charge of AUD $5 per order per day applies.

Where the percentage-based charge is less than AUD $5 per day, the minimum AUD $5 daily charge will apply.

Long-Term Uncollected or Undispatched Orders

For orders that remain in the warehouse for an extended period,PNPL® Warehouse Management and/or WheelsAPE.com reserve the right to require collection or dispatch, suspend the processing of subsequent orders, or take other reasonable warehouse management measures.

Any outstanding storage occupancy charges must be settled before the relevant goods are released from the warehouse.

Effective Date

This storage policy is effective from 10 August 2026.

Thank you for your understanding and continued support.

For any questions please contact Info@WheelsAPE.com